Frequently Asked Questions

Everything you need to know about your CLAE experience.

What materials are used in CLAE footwear?

We prioritize premium, sustainable materials including handcrafted leathers, recycled polyesters, and organic cottons. Each pair is designed with a focus on durability and minimizing environmental impact.

How long does shipping take?

Standard domestic orders typically arrive within 3-7 business days. We also offer expedited shipping options at checkout for those who need their footwear sooner.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and the tags are attached to be eligible for a full refund.

How do I find the right size?

Most of our styles fit true to size. If you are between sizes, we generally recommend sizing up. You can refer to our detailed Size Guide located on each product page for specific measurements.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.

Are your sneakers vegan?

While we use traditional leather for many styles, we offer a dedicated 'Vegan' collection featuring high-quality synthetic alternatives that are 100% animal-free.